This Privacy Policy explains how Nexus Repair UK Ltd ("we", "us", or "our") collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies when you interact with us through our website, phone, email, or any other services we provide.
1. Who We Are
Nexus Repair UK Ltd is a company registered in England and Wales providing nationwide plumbing and drainage repair services. We are the Data Controller responsible for your personal information.
Company name: Nexus Repair UK Ltd
Registered office: 88a Arcadian Gardens, London, United Kingdom, N22 5AD
Email: [email protected]
Phone: 012345 456 789
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Full name
- Contact details (email address, phone number, postal address)
- Billing and payment information
- Description of property issues or repair requirements
- Call recordings for training and verification purposes
- IP address and browsing data when using our website
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide plumbing and drainage repair services
- To confirm appointments and issue quotations
- To communicate with you about your enquiry or booking
- To process payments and manage accounts
- To improve our customer service and internal training
- To comply with legal and regulatory obligations
4. Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR:
- Contract: Processing is necessary for the performance of a contract with you.
- Consent: We may ask for your consent for certain communications.
- Legal obligation: To comply with applicable laws and regulations.
- Legitimate interests: For business operations and service improvements, where these interests are not overridden by your rights.
5. Data Sharing and Third Parties
We may share your personal data with:
- Authorised engineers and contractors working on our behalf
- Payment service providers
- IT and website hosting service providers
- Regulatory or legal authorities if required by law
All third parties are contractually obligated to keep your information secure and use it only for the intended purpose.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically, we retain customer records for up to 6 years.
7. Your Data Protection Rights
You have the following rights under the UK GDPR:
- The right to access your personal data
- The right to request correction of inaccurate data
- The right to request deletion of your data ("right to be forgotten")
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time (where applicable)
- The right to lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of your rights, please contact us using the details provided in Section 1.
8. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
9. Cookies and Website Usage
We use cookies and similar technologies on our website to enhance functionality and user experience. For more details, please see our Cookie Policy.
10. International Data Transfers
Your personal data is stored and processed within the UK. If data is transferred outside the UK, we ensure appropriate safeguards are in place.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted on our website with the effective date noted at the top.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact our Data Protection Officer:
Address: 88a Arcadian Gardens, London, United Kingdom, N22 5AD
Email: [email protected]
Phone: 012345 456 789